Refund policy
No Return Policy
Please note that WTW Publishing, LLC does not accept returns or process refunds for orders that have processed, please make sure your order and product details are correct before placing your order. If the product you receive is defective or damaged, please see below for details on reporting issues.
Reporting Issues
If you receive a product that is defective, damaged, or not what you ordered, please contact us within 48 hours of delivery. You will be asked to provide photographic evidence of the product’s condition as part of your claim. Our customer support team will contact you to resolve your issue.
Exchanges
No exchanges are accepted.
Cancellation Policy
You may cancel your order provided it has not yet been processed for shipping:
- Cancellation Time Frame: Orders can be canceled within 2 hours of placement without any charge. Depending on the product, the time to process the order may vary, and any cancellations after the 2 hour window cannot be guaranteed.
- How to Cancel: To cancel an order, please Contact our customer service team immediately. If the order has been processed or shipped, cancellation is no longer possible.
Customer Responsibilities
It is important that you provide accurate shipping information at the time of purchase. WTW Publishing, LLC is not responsible for packages delivered to an incorrect address supplied by the customer. We encourage double-checking all entered shipping details prior to finalizing your order.
Changes to Shipping and Return Policy
WTW Publishing, LLC reserves the right to modify this Shipping and Return Policy at any time. All changes will be posted on this page, and you are encouraged to review our policy periodically. Your continued use of our website and services following the posting of changes will constitute your acceptance of such changes.
Contact Information
If you have any questions or concerns regarding this Shipping and Return Policy, please contact us.